FAQs & POLICIES
CANCELLATION POLICY
You will have 48 hours to cancel your appointment without penalty. Cancellation within the 48 hour period will result in A charge to YOUR card on file for 30% of the base price service.
Your stylist may refuse a service at any point if you have a mineral build up (well water), heat damage or old color that will damage your hair in the lightening process. Our goal is not to discourage you, its to educate you and revive your hair. There are so many options to getting and keeping your hair healthy.
Your hair is an investment and it will cost you more in the long run if you aren’t taking care of it at home. Talk to your stylist about products and consider a filtered shower head. We are proud of our work and can choose to part ways if we feel you are not taking care of it and respecting the time and energy that went into it.
We value your time and hard earned money and are so grateful you choose to spend it with us!
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We don’t expect you to know what you need, thats why a consultation is required! This will all depend on your starting point, end goal and how much cutting off (a significant cut usually require the ends to be lightened again).
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Everyone is different but here are a few examples:
- Usually if your goal is “blonder” and not just maintaining what you have.
- A significant haircut sometimes means you lose a lot of old color on the ends
- Not using the right products at home, if you have hard water, overuse of purple shampoo or too much heat can result in dull ends which we need to refresh to achieve your goal.
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Talk to your stylist about how to maintain your color at home so you can come up with a plan that suits your maintenance needs and budget. Keep in mind that “low maintenance hair” will last about 3-4 months. You can choose to maintain with just a face frame and ends refresh to space out your bigger appointments. If you’re over 6 months without a retouch that will be double the root and require 2x the normal amount of lightener.
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Sure! We recommend waiting 3-4 months in between but a long as the integrity of your hair is intact it can be done without damage. This is why you receive a trim or treatment with every lightening service! We care about the integrity of your hair.
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3-4 months is a safe estimate for most low maintenance colors! With most services, anything over 4 months will require more work and techniques used to achieve the same look as last time. You can always come in for a face frame and or gaze to freshen up and extend the time between larger services! So no, you do not need the same service every time.
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No problem! As long as we have 48 hours notice you are free to change your mind. Otherwise you will be charged for the service you initially booked for. The consultation ensures we have the right amount of time for you. We value your time and ask that you do the same for us.
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If you’re a new Bronde Babe, Welcome! We can’t wait to meet you. We created this space to feel like you’re just hanging with the girls. So relax for a few hours with us, or bring your laptop and work from “home”. You're in good hands, girlfriend! Your consultation helped us guarantee your stylist is the correct fit for you! Our goal is to build your trust in our team’s skills and grow together on your hair journey.
We’ll have you feelin Bronde new so get ready to take some selfies after.
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Talk to your stylist! There are so many ways to refresh your color without damage. Extensions are a great way to add color or dimension without any chemicals, while also improving the integrity of your hair.
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No biggie! It’s called custom color for a reason. Save some photos that have tones, lengths, placement of highlights or dimension you like. Maybe you just like the way the root looks or the contrast in colors. Relax, we do not expect you to know anything about hair. Maybe its just the cut in one that you’re interested in.
Anything that catches your eye can be used to help us decipher what you want. We don’t expect you to know technical terms, or what tones are better for your skin tone and eye color. We can combine different aspects of hair color to fit you!
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Absolutely not! There are circumstances where someone may not be the ideal candidate for extensions but the majority of the time they improve the overall health of your hair! Some benefits are : you can achieve a drastic change in hair color without chemicals. They protect your hair from heat damage and allow it to get healthy in the mean time. Another bonus is washing less often!